Call Custos. Then forget everything.
When someone you love needs care, you shouldn't also have to become a hospital administrator, an insurance expert and a logistics manager overnight. One call puts a named coordinator on it — admission, cashless approvals, ambulance, caregivers, doctors and daily follow-ups, from the first hour to full recovery.
The word means guardian. We took it literally.
In a medical emergency, the treatment is rarely the hardest part. The hardest part is everything around it — the paperwork, the approvals, the running between counters, the not knowing who to ask. That burden almost always falls on the family member who is already the most frightened.
One number replaces twenty
No more calling the hospital, then the insurer, then the ambulance service, then the cousin who knows a doctor. You call us. We make the rest of the calls.
We stand in the queue so you can stand beside them
Admission desks, billing counters, TPA follow-ups, discharge clearances — our team is there, so your only job is to hold their hand.
We don’t wait for emergencies
Missed medicines and skipped check-ups are how small problems become admissions. Daily reminders and weekly check-ins mean we’re watching long before anything goes wrong.
Built for the distance between you and them
If your parents are in another city — or another country — Custos becomes your presence on the ground. Updates come from someone who was actually in the room.
Organised, documented, accountable
Every call, approval, appointment and observation is recorded and shared with you. You’re never guessing what happened or what comes next.
Your doctors stay your doctors
We coordinate care; we never interfere with it. Every medical decision stays with your treating physician and your family — we just make sure nothing falls through the cracks.
Four steps. Then you can breathe.
Handing over responsibility should be the easiest thing you do all day — no portals to learn, no files to maintain, no second call to check the first one worked.
Any hour, any day. Within minutes we know who needs care, where they are, and what’s urgent.
One named person owns the case, and confirms the plan with you in plain language before acting on it.
Admission, ambulance, caregivers, pre-authorisation, billing, discharge — executed and chased by us.
Medicine reminders, follow-up scheduling and weekly monitoring, with a written update to you each week.
One call. Everything handled.
Other services hand you a search bar and wish you luck. Custos does the running — and remembers everything, so you never start over.
Medical support, end to end
A named coordinator owns the whole situation — ambulance, hospital, diagnostics, medicines, equipment on lease, home care — and reports back at every step.
Diagnostics without the queue
Search a test or just upload the prescription — we read what's needed, collect from home or the centre, and deliver reports on WhatsApp.
The desk we run, the updates you get.
Your coordinator works the case on a live desk. You just watch it land on your phone — no app to learn, no dashboard to babysit.
You get a thread, not a dashboard.
- Nothing to install. Updates arrive on WhatsApp, where your family already is.
- One thread per case. Everyone stays in the loop without four people calling the hospital.
- Every document kept. Reports and bills land straight in the family record.
The families who've had the worst day, and weren't alone in it.
Every quote below is from a family Custos coordinated for — hospital admissions, stuck claims, midnight prescriptions.
One call and the coordinator handled the bed, the deposit, everything — while I just sat with him. Faster than I could have managed on my own.
Uploaded Ma's prescription on WhatsApp at night, reports were back in the same chat by morning. No queues, no running around.
Our claim was stuck for weeks. Custos chased the insurer and it was settled before discharge. I didn't make a single phone call.
Set it up calm, so you're readywhen it isn't.
One membership covers the whole family. No per-call charges, no surprise fees when the worst day arrives.
Essential
For a couple who want a real person on the other end of the phone.
- Up to 2 family members
- Named coordinator, business hours
- Diagnostics booking & home collection
- One shared health record
- WhatsApp updates on every case
Family
The one most households pick — parents, kids and you, on one number.
- Up to 5 family members
- Named coordinator, 24/7 on call
- Ambulance & hospital admission handling
- Insurance claim filed and chased for you
- Priority diagnostics slots
- Follow-up & refill reminders
Family + Parents
For when your parents live in another city and you can't be there.
- Everything in Family
- Up to 8 members across two cities
- Dedicated senior-care coordinator
- Monthly wellbeing check-in call
- Equipment on lease, arranged at home
- Annual policy review & gap report
Placeholder pricing — swap these figures for your approved rate card. Not sure which fits? Talk to a coordinator and we'll tell you honestly.
Emergencies are never gated behind a plan — call us and we'll help first, sort the paperwork after.
Call Custos and forget everything.
Custos works because we already know your family before anything goes wrong. Set each member up once — three minutes today, and you never fill a form in a crisis again.
Caring for family shouldn't be this hard. · custoshealth.com