Book a test, sort out an insurance claim, or hand us the entire situation. Real people handle the running around — you just pick up the phone once.
Ambulance, hospital, diagnostics, medicines, equipment, claims — one coordinator runs all of it and keeps your whole history in one place.
Meet your desk 02 — DiagnosticsSearch a test, or just upload the prescription. We read what's needed, you confirm, and we collect from home or the centre.
Start a booking 03 — InsuranceHave a policy? We file and chase the claim end-to-end. Don't have one? We help you find cover that fits your family.
See how we helpFrom everyday consults to specialist care — comprehensive OPD, IPD, and advanced investigation facilities, coordinated under one number.
This is the heart of Custos. When something happens, you make one call. A named coordinator picks up the situation and runs every moving part — and reports back, so you always know where things stand.
Every report, prescription, and bill for each family member, kept together and searchable.
When you see a new doctor, the full picture is ready — no digging through old files.
Follow-up tests, medicine refills, claim deadlines — we track them so you don't have to.
Parents, kids, in-laws — one account holds everyone, so any call covers any of them.
Discharge is not the finish line. The same call that gets you an ambulance at 2 a.m. also gets you the quiet, ongoing work that keeps the next emergency from happening at all.
We handle admission formalities, keep documentation in order, and manage the discharge process — including final billing coordination — so you never lose a day to incomplete paperwork.
Emergencies, planned admissions, inter-hospital transfers and the safe journey home. Arranged with vetted providers and timed around the hospital, not the other way round.
Trained on-ground caregivers for bedside support at the hospital or at home — briefed on your family member's specific needs, with shift changes and continuity managed by us.
We help you reach the right level of care quickly — consultations, second opinions, follow-up reviews — with the history and reports ready, so no appointment is spent repeating what's already known.
An accurate medication schedule with timely intake reminders, plus tracking for routine check-ups, vaccinations and prescription renewals. You stop being the person who has to nag their own parents.
Every week, a structured check-in by phone or video — how they're feeling, medicines taken, appetite, sleep, mobility, mood. Notable changes are escalated to you the same day.
Custos coordinates access to independent hospitals, doctors, laboratories and caregivers; the choice of provider always remains yours. Custos does not provide medical advice, diagnosis or treatment and does not replace your treating physician. Monitoring check-ins are a wellbeing and adherence service, not a clinical assessment or an emergency response line — in an emergency, call your doctor or local emergency services.
Medical Support runs on knowing your family. Access your account, set up each member's profile once, and from then on a single call covers any of them — your coordinator already has the full picture.
Two situations, one team. Whether you're trying to claim on a policy you already have, or you don't have cover at all, we sit on your side of the table.
Cashless approvals, reimbursement files, missing documents, follow-ups with the TPA — we run the whole claim so you can stay with the patient.
Tell us who's in your family and what you're worried about. We compare plans across insurers and explain the fine print in plain language — no jargon, no pressure.
We coordinate and advocate on your behalf, but coverage decisions, approval timelines and payable amounts rest solely with your insurer and the terms of your policy — Custos cannot guarantee that a claim will be approved. Insurance is solicited and serviced by [Custos entity name], an IRDAI-registered [insurance broker / corporate agent], Registration No. [______], valid till [______]. Insurance is the subject matter of solicitation. Purchase of any insurance product is purely voluntary. For more details on risk factors, terms, and conditions, please read the sales brochure carefully before concluding a sale. See our IRDAI disclosures for more.
That's the whole idea. One number, real people, your family's health held together.
One number, staffed 24×7 for active situations · custoshealth.com