A named coordinator, not a call centre. Meet the experienced team that runs every situation end to end — and remembers your family between calls.
Each person below leads one part of what Custos does — together, they make sure a single call covers your whole family's health.
Owns your family's situation end to end — from the first call to the final report. Eight years coordinating hospital admissions and home care across Kolkata, so nothing is left for you to chase.
Reviews every case for the right tests, the right hospital, and the right next step. A physician in internal medicine with a focus on elderly and chronic care, he makes sure clinical decisions are sound.
Knows what your policy actually covers — and chases the insurer and TPA until the money lands. Files and tracks every claim so you never have to sit on hold or fill another form.
Runs home sample collection, lab booking, and report delivery with NABL-accredited partners. Reads your prescription and gets every test moving — fast, and back to you on WhatsApp.
The team is different people, but the promise is the same — calm, capable, and always on your side.
One coordinator owns your case from first call to final report — never a different agent, never repeating your story.
We answer to your family, not to a hospital or an insurer. Our only measure of success is the outcome for the person you love.
Follow-ups, refills, and claim deadlines are tracked by the team — so the details don't fall through during a stressful stretch.
Set up your family today and you'll have a real, named person ready the moment anything goes wrong.
Caring for family shouldn't be this hard. · custoshealth.com